A bunch of fucking idiots over there. I have a claim ticket and there is no fast way of checking the status other then the number they gave me. Guy told me to call him in a few hours and after waiting 1h 30m+ i went online to get some help.
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at the last sentence
'Carolyn A' says: Thank you for contacting EarthLink LiveChat, how may I help you today?
me: is there any other way to check on an open ticket other then by phone
Carolyn A: No, please call at the number given allow
Carolyn A: 866-794-4371
me: i was on hold yesterday hor an hour. Earlier today it was another hour. Right now i've been on hold for over an hour and a half. Do you consider that good service
8 minutes later
Carolyn A: I apologize for the inconvenience caused to you.
me: is that all?
Carolyn A: Yes, please call at the number given above
:
me: Is there any chance anyone will answer the phone on the other line sometime before you close tonight
about 12 minutes later
Carolyn A: No, I am sorry I cannot answer you
me: holy crap it took you over 10 minutes to write that. Goodbye